Phone doesnt factory reset

#1

Hello i have 2x 2612p phones with the latest firmware
1.0.9.103.
Today i tried to change them ip.
Phones started to go in a boot loop.
Tried many things , but most importantly is that factory reset doesnt work.
When i do factory reset it doesnt reset any configuration even i unplug it from the internet.
It keeps last configuration.

Any idea maybe how do i reset it from electronic board? or anything?

#2

Have you tried starting it only with a 12VDC power supply and without connecting it to the network?
If it also starts looping you have a big problem.
Are you sure they don’t provision?

#3

Yes i already tried to unplug it and factory reset but stills the same.
yes they start to provision but it goes on boot loop.

#4

Have you tried removing MACs from Zero Config?

#5

It is in your zero config that you must change the IP and parameters, or you must delete the MACs from the 0 config server

#6

Thanks for your reply,
i succesfully deleted mac from zero config.
And then i did auto discover.
Is there anything else i can do?

Screenshot_1

#7

Also i cant find model number
Screenshot_2

#8

image
image
image
you click on image , after downloading you will see that the GRP2612P will appear in the zero config list

#9

image
don’t forget to assign an extension

#10

Thanks i definetly had not set up right there.
I will check again and let you know.