Hello! I am trying to set up an emergency notification system for our facility.
We have 3 models of phones:
GXP2170, DP720(Wireless), and some analog phones run through a GXW4216 box.
The GXP2170 supports Multicast listening, so I have them all listening to an IP that I can broadcast to by dialing extension “38”.
Since the GXW4216 and DP720 do not support multicast listening, I have set up an announcement center that sends them a prerecorded message when I dial the extension “37”.
Although I find it fairly easy to just dial “37” then “38” conseculativley, I would like to make it to where you can dial a single extension, that dials the announcement center extension 37, and then dials 38 to start the multicast broadcast.
I went as far as creating some dummy extensions that unconditionally forwarded to the extensions 37 and 38 so that I could treat the announcement center and multicast page as normally callable extensions
I have tried:
- Using an IVR with “return to IVR menu” enabled (dialing 37 activates announcement but then ends call)
- Using Ring Groups (does not ring 37, skips to 38)
- Using paging/intercom groups (Just says call failed unless I add a real phone to the group)
- Using call ques (a long shot)
Is it possible to do what I am trying to do?