Hi all. I have a UCM6202 and I wanted to enable the ability to show the original caller ID when someone transfers a call. Eg external call comes in # 0882227777, receptionist # 1001 answers and does attended transfer to # 1002. After the transfer, phone should show # 0882227777 as the caller.
This worked when I enabled both “Trust Remote Party ID” and “Send Remote Party ID” however outbound calls stop working. If I disable “Send Remote Party ID” outbound calls work again, but I also lose the caller ID on transfer.
In the SIP trunk settings, “Keep Original CID” and “Keep Trunk CID” are disabled. I played with these settings and still doesn’t work. Also played with some of the Advanced Settings and nothing worked either.
Anyone come across this before?