Open the door failure: Authorize failed! - GDS3710


i have installed (GDS3710) and sucssefuly registered it as SIP with UCM6102.
also im using GrandStream Wave Lite App and configured the GDS in the app.
when bell button pressed on GDS3710 it rigngs successfully to the app and i can see the cam and here the voice. but when try to open the door it give me this message:
“Open the door failure: Authorize failed!”
appreciate your support


Have you configured the GSWave correctly? Please check out below information:

Thank you for using GDS3710!