Wondering if someone hit the same situation and might guide me here.
I have the GSC3570 setup as a SIP client on a Mobotix T25 camera.
The Mobotix is setup as an “External Service” on GSC3570. Type “Other”.
Mobotix accepts DTMF codes for several things like:
1 - Open Door
3 - Switch courtesy light
When I call from the Mobotix to the GSC I can go the the virtual keypad and send 1 to open door or 3 to switch light. It works well.
I did assign those same DTMF codes to the doors on the “External Service” specification. But when I press the door soft buttons, nothing happens. It’s like those virtual buttons are not sending the DTMF code. Is this the expected? Or am I doing something wrong?
If I call from the GSC to the Mobotix, neither the door soft buttons neither the keypad trigger any of the actions (open door or switch light).
Why does it work (at least the keypad) when call is established from the Mobotix but not the other way around?