hi @GS.Jimmy,
hi @GSSupport74,
after a month and a half of waiting, through a ticket I finally received a tool to open a GWN backup file “grandstream.zip”,
taken by the enthusiasm I proceed to use it, and I discover that it’s all from the command line, and as far as I’m concerned it’s practically impossible to use,
therefore I wonder:
- How does Grandstream claim to want to enter the world of the Network (in this case of Wifi) if even a simple backup/restore operation becomes impossible?
- is it possible that the average installer needs to do a crash course in DOS commands in order to perform a backup/restore operation?
- backup is the only method to be able to quickly restore an emergency situation at the customer, without the possibility of making a backup, an installer avoids selling/installing Grandstream to go to the competition, and I don’t think Grandstream wants this .
n.b.: recently GWN Cloud, following an important update, has in many cases encountered several problems (there are several complaint posts), so as I have already said, as far as I am concerned today it is not the correct way to rely to an effective recovery situation.
I hope Grandstream will provide comprehensive answers regarding this important topic,
I await your kind feedback,
Damiano