No video from GDS3710 to GS Wave Desktop

#1

Hi to all grandstreamers!
While we are getting a preview video when a call comes from GDS3710
to GRP26X,GXP2170 and WP810
we never get it it at Wave Destop or Wave Android APP.
Audio is ok and open the door also works by dialing.
If we call the door from Wave then we get a audio connection, too.
If we then want to initiate the video connection from the application, then we get
a message that video has been rejected from the doorstation.
On the other hand if we call the GDS e.g. from WP820 we get a working audio and video.
The DeskWaveApp is same extension/user as the GRP phone where video works fine.
Anybody an idea what could be the issue because video connection is rejected?
Does it already work with GS wave desktop/APP?

#2

Dear user,

Thank you for using the Wave application! Could you kindly help us export the logs from your Wave client and send them to us for troubleshooting? I am checking with our development team and see if there are any known issues about this case. I will get back to you soon. Thanks for your testing!

Thank you!

#3

I have created a ticket for that including the LOG: ticket number: 20230425160705

#4

Dear user,

Thank you for your feedback! I have reported this issue to our Wave and UCM63xx development team today. We currently do not have any known issues about this issue. We checked your given export logs, could you kindly also download the syslog from the Web UI of your UCM63xx? Before downloading the syslog, please kindly check the “PJSIP” log option, so that we can locate this issue based on the UCM syslog. Based on your Wave logs, it seems that the UCM sent the audio INVITE to the Wave app, so we need the UCM syslog to continue troubleshooting this issue. Thanks for your testing!

Thank you!

#5

Dear user,

Thank you for waiting! This should be a known issue and you can try to upgrade your GDS3710 to 1.0.11.24 and try again:
https://www.gdms.cloud/api/config/resources/download/5a948a210145489481be902e225ccb20/

Let me know if you have any further questions. Thanks!

Thank you!

#6

Dear user,

Could you kindly check the video codec settings on the GDS device side? Please kindly configure the H.264 video codec on the GDS device side and test this issue again. Thanks for your testing!

Thank you!

#7

It´s already set like this:
image
and it works on GXP, GRP and WP820 phones so there seems to be no issue here.
Trace and more is already at support with ticket number I wrote in thread 3

#8

Dear user,

Thank you for your feedback! We tested this issue with your given configuration of your GDS device, but we still cannot reproduce this issue. Could you kindly export the configuration of your GDS3710 and send it to us for troubleshooting? Thanks!

Thank you!

#9

Dear user,

The given screenshot only contains the settings on the Web UI of GDS device, but we also need to check if the configured extension on the GDS has already configured the H.264 video codec on the Web UI of the UCM63xx. Please kindly confirm if the H.264 video codec has been configured for that extension in the UCM63xx. Thanks for your testing!

Thank you!

#10

Issue was that the GDS had no H.264 in UCMs extension settings.
But preview is not working by now.
should 1.0.11.24 fix this, or what is done in this FW?

#11

Dear user,

Thank you for your feedback! We cannot reproduce the preview not working issue. FW 1.0.11.24 fixes some known bugs such as video re-INVITE related issues on GDS. You can try to reproduce this GDS preview issue and capture the trace file and syslog from your GDS device, and send them to us for troubleshooting. Please kindly record a short video to clarify the preview not working issue, such as what kind of error messages you encountered when reproducing this issue. Thanks for your testing!

Thank you!