No Dial plan Rules BLF button


#1

Hello,

I have an issue where I am getting an error that states “No Dial Plan rules”.

I am monitoring an extension using BLF. Inbound calls forward to the extension being monitored.

When I call in, the phone rings and the monitored extension flashes, but I am unable to pick up the call.

I get a busy tone and the “No Dial Plan rules” error.

Any help would be greatly appreciated.

Thank you

Dan


#2

What is the phone make and model, as this is where the dial plans are located?


#3

Gxp1782


#4

in the phone template settings you have to associate the correct pickup code and force it


#5

There are a couple of possibilities, but they may be dependent on the firmware of the phone and UCM. Additionally, how was the phone programmed for the BLF keys, manually or via zero-config?

  1. The dial plan probably looks something like “{ x+ | *x+ | xxx+ }”. Try modifying the plan to look like “{ x+ | *x+ | **x+ | xxx+ }”. If the phone was done manually, copy and paste this into the web gui dial plan setting in the phone. If the phone was programmed via zero-config, copy and paste into the template for the phone and reprovision. Let is know if that works and if not, we go from there.