"No Dial Plan Matched" when trying to do a group pickup


got the user setup in RIng Group and pickup group, but when user trying to pickup a ringing extension from their desk by dialling **extension, but the screen on the phone shows “no dial plan rule matched”

am i missing anything?
this is for the UCM 6202

i have the UCM6116 and it work good for the group pickup.

thank you


Change the dial plan in the phone as you need to modify the rule to allow for **x+


i will try it on Monday
thank you


Pick-up group default code is *8