Need to know report generate option ucm65xx



Need to know the below report option in ucm65xx

How many incoming calls per day.
How many calls are taken by the user.
How many calls made by the user.
The average length of the call.
How many missed calls etc…

Please suggest me from where I have to generate?


Use the CDR for most of this. You may need to export in order to manipulate as needed.


What is account code and calle name sugget becaus it’s not showing anything


The account code is a PIN number that can be required for an extension owner to enter when accessing a trunk for an outbound call so that you can track the call for billing purposes if needed. The callee name is showing the name of the receiving party if a name is available.