I have a customer that I am programming some GXP-2170 phones for. They have 3 incoming DID’s and would like a button for each. This would be to determine the call coming in and how to answer it.
I can create multiple extensions, 101,201, 301, but it’s when I get to the Call Park buttons, I run into an issue.
In the VMPK settings, if I define a button as Monitored Call Park, I have to select an account. 1,2,3, etc.
If i define these buttons as 71,72,73, etc. It appears that only Account one can place these calls on hold and remove them. I normally do not have multiple accounts on a phone, I haven’t run past this before.
What do you suggest? So that I can use all 3 accounts, and access a call on hold or place a call on hold from any of the accounts.
The desire too for multiple accounts is for outbound traffic, so that each button can have a Caller ID set for it.
I offered them an outbound dialing rule, of something like 7+,8,+9+, to select which route/Caller ID would be send out.
It’s like having 3 companies on the one phone but I am not sure what the best way to go is.