A client of mine has a UCM6202 and 8 GXP1625’s.
We have 3 inbound routes based on time. The normal 8-5pm rings 3 extensions and should kick to the VM on Ext 1001 if unanswered. It has been working fine, but all of a sudden its not, without having made any changes. It’s kicking to a generic VM message even though we have recorded one. If I switch to a IVR with only ext 1001 in it, and it goes unanswered, I get the expected VM greeting. Creating a VM group didn’t help either.
We only have 1 VM in the office, so can’t really mess up the destination lol.