Natural "Cancelled Transfer" drops call


#1

If a user hits XFER then dials extension and hangs up, it drops the call. If anything, it should turn it back into a hold (In theory it started off as a hold). It shouldn’t drop the call. Users have been “programmed” for hears to do blind transfers in one of the following ways:
XFER - extension - XFER
XFER - extension - Hang up
XFER - extension - Soft Key for XFER.


#2

Hi,

This appears to be a bug. We will fix it.

Thanks


#3

Hi,

Just curious, which firmware did you test? On v1.0.0.16, we noticed that the attended transfer process is changed and this normally isn’t an issue until you dial an incorrect number. Then it seems there’s an incorrect handling of the call process which leads to the first call being dropped.

Thanks


#4

This was before the upgrade (so .14)


#5

Hi,

It seems the UI change caused this issue to occur again on 1.0.1.5. We will push for the fix.

Thanks