Third time now, I’ve updated the firmware on a system from 18.104.22.168 to 22.214.171.124. The directions in the release notes say to upgrade direction from one to the other.
After the upgrade, all the Model Templates I’ve created are missing. I’ve downgraded the firmware but the templates are still missing. I have not had time to factory reset and reload from the backup so, I cannot comment on that.
Being as I haven’t seen many people in the forum commenting on this problem, and it’s the second time I’ve run into something similar (remember back to 15.x where all the Pcodes and values were corrupted). I’m wondering if I’m using them wrong or, relying too much on templates. I love the control the Pcodes give me, I use 20 to 30 in each template on each system. I’m wondering if there are firmware updates that, if any Pcode value has changed, it just wipes out the template to avoid the massive problems I had back with 15.x.
To what level are you pro’s using templates / Zero config. I’m only selling the UCM’s so, everything is in-house. However, I’ve been considering setting up a raspberry pie with a tftp server or something like that to offload the templates to another system. Also, when using 20 to 30 pcodes per system per template, it’s a little old that I cannot export and import the template pre programed the way I like it. Either that or I’ve completely missed how to do this.
Have any of you upgraded and lost your templates?
Any suggestions to upgrade without losing the templates?