We just purchased a new UCM6202 and a bundle of GXP2170’s.
i did a basic setup, just wanting to get the phones working, and then add zero config to push across most of the settings as required.
So everything was fine until i started to do up the model template to have some settings auto setup.
The 10 phones are setup in extensions, voip trunks are setup but disabled as the sip accounts are active on the live system, all phones are DHCP, but there are reservations at the DHCP to keep things the same.
the phones without a model template have the account 1 on the screen top left corner, they respond when the handset is picked up, meaning they try and call etc.
When i tried to put into a template the Virtual Multi-Purpose Key Settings so the line keys are the 10 extensions as shortcuts via the BLF mode, the units fail to respond after having the settings applied. So the settings are seen on the units, key 1 is extension 1000, 2 is 1002 etc. and the lights go green, but then nothing responds. the only way to properly revert it is to have the unit factory reset and re-provisioned.
if i send another config to it, that is applied, but it wont bring up the call dialogue box when the handset is lifted as it did before.
Im gathering in my total lack of knowledge that i have applied a settings wrong or made an assumption that the template only has the bare needed changes instead of a whole config.
I have just upraded the firmware on the phones and UCM in case it was that.
Hope that all makes sense.
Ill try and clarify anything needed.