Lost Registration While Sleeping


#1

I just woke my WP800 which has been sitting on my desk. The account showed up as grey, which I believe means not registered. WiFi showed active.

Went into the WiFi settings and when I got back it was green again.

If my belief above is correct, this is not what I would expect; the phone should maintain registration.


#2

Ours maintained registration after sitting on tester’s desk for 24 without use, but with two accounts REGISTERed.


#3

I have 2 accounts registered, but I first saw this this morning with only 1 account.

Only has happened after the upgrade to .16.


#4

We haven’t done that yet. :slight_smile:


#5

We have had a couple of instances on 1.0.0.16 where the account appeared “unregistered” (grey on the handset). However, after I picked up the phone both times, it went to GREEN, so I didn’t have a good chance to do much trouble shooting…

I will open some log files in case it happens again

In both instances, the WIFI had excellent signal (as my test AP is in the same room as my desk)


#6

Same with my AP.

In my case happens every time the phone goes to sleep. Takes many seconds to come back on line (assuming the WiFi doesn’t disconnect).


#7

Hi,

Thanks for the feedbacks. We are actively trying to reproduce issues related to lost of registration but it seems we haven’t been able to reproduce it in our environment.

@alatarus @drostoker
We would like a packet capture along with the debug package (syslog, logcat, etc) from your device when it is reproduced again. You could start a packet capture first and stop it after the issue is reproduced. We also want to note down the model of the AP for your WiFi.

Thanks


#8

Will do…

And of course, everything has been working GREAT today…

The APs I was using on this has been GWN7610


#9

Will do.

Just a note that when I just check my phone in sleep mode it was all ok, BUT the phone was in the charging cradle. All the other times it was on my desk.


#10

At home I’m using a Ubiquiti but as others have said, plus myself, wifi stays connected; of course you indicated in the other thread it could be crashing and since I can’t ping it that makes sense. I dont think this is related to the AP


#11

Hi all,

We were able to reproduce this issue and will investigate the cause.

Thanks


#12

Excellent! mine would do it in or out of the cradle


#13

Ever since upgrading to 1.0.1.5 this problem has not reappeared.


#14

I got this again today. Latest soft.
Problem is less frequent but still is.
I noticed only this happens on my 1 account, 2 account never go down (even with older fw).


#15

Try enabling “Use Actual Ephermal Port in Contact with TCP/TLS”

Leon


#16

I’m not using TCP ? Pure UDP.
2 unit we have do not show any symptoms.


#17

ok on UDP. for extra security I’d use TCP or TLS.

weird only one device. I defer to @GS.Rick :slight_smile:

Leon


#18

1 have 1 account on UDP, 2 account on TCP :blush:


#19

what does network status show for the accounts especially NAT type?


#20

UCM is 1 meter from it same network :slight_smile: