Locked gpx1625 device


#1

Hello
I’m from Brazil, and I’m having a problem with the gpx1625.
I think there was a firmware upgrade going on when they turned off the device. After that he did not call anymore, just turn the two leds line key in red. Is there anything I can do to solve this problem ??

Thank you very much in advance.


#2

If a firmware upgrade was running when it was shutdown, it would have been bricked.

This seems a connection problem to the PBX since red lines LED means Not Registered.

I suggest you check your config and try to run a packet capture to diagnose the problem.


#3

Got it. The problem is that the unit does not turn on, the lcd screen does not turn on. See in the image how the device stays.


#4

Probably dead, sometime it is possible to recover but usually it start and freeze then.


#5

It just stays there even after unplug, wait a minute, and replug?


#6

Do you know of any procedure that I can try to recover?


#7

already did that. The whole day was off, I tried to re-connect it today and it continued the same way


#8

The only thing you can try is:

  • DHCP Option 66, point to your UCM/firmware path.
  • Reboot and let the phone sit, see if it downloads the firmware file.

If yes, it might be saved. If not, it’s bricked.


#9

Check if it sent any packet at all.
PC - phone directly, wireshark on PC port.


#10

ok I’ll check


#11

Okay, I’ll try.
tks