IVR + Dial extension


I set up the IVR on my UCM6102 and now incoming calls on the choice of pressinng keys are sent to different queues.

Now how do I set up the IVR so that the caller can dial the extension number?


By marking what they can dial from IVR:


This option is checked, but when caller dialing, for example, the extension 1200, a IVR sending it to menu “1”


What you have here:


Thank you very much. Increased the timeout to 3 and it all worked.