Help, I’ve tried everything:
We recently moved from UCM6202 to UCM6301. We ended the setup, opened the ports. Everytjing continue working as before. We have over 120 users and heavy use. UCM has been always located in a public IP (properly secured).
We activated the trial plan lf the UCM Remote Connect offered by grandstream, to replace the stun/turn servers we used on video meeetings. However I am facing an issue with voice/sip calls. Every call made from wave is being placed thru the UCMRC service and there is a limit of 8/16/etc while we usually place more than 20 at the same time, ecerycall is counted as a remote connection if placed thru wave. While is not counted while placed thru othwr aoftphones or the phisycal phone, as I’m able to set sip address. I need to find a way that voice calls placed thru wave use our public ip always and not the ucmrc