We have a UCM6302 and use 1 call queue for our front desk. This works well for our clients and I was thinking maybe it could also work for our internal staff. It would be great if when someone in the business needed to speak with an agent that they could go into the call queue and be put in the virtual que. This would allow the agents to keep servicing customers and when it was the turn of someone in the business, then they would get a call back. Is there a way that this could be set up? Maybe a different call queue with the same agents? Maybe some direct dial number for extensions that the a call queue could dial back directly?
We use gxp 2135, 2160, and 2170 phones.
Thanks for any thought on the subject.