Internal calls 603 declined


#1

Just finished doing the step upgrade to the final firmware version on 6102. Noticed today that al lteh internal calls now are getting a 603 declined. Cant figure whats doing this, been working for years
thanks
Mike


#2

Does this mean that when one local extension dials another local extension, the call fails?
Can an extension reach VM?


#3

yes extension to extension gives an immediate 603 declined. Voicemail is working ok

thinking about this we also changed our trunk provider after upgrading to bandwidth.com, they dont require a trunk to be registered so had turned that off on their trunk

I think another part of this may be entertwined. I cant have a inbound rule that hands off to an extension, if it goes to IVR first then I can have a press x and xfer to an extension

thanks
mike


#4

So, I’m having the same issue today. I don’t see how as I haven’t updated anything for a few weeks but, never the less, I’m getting error 603 and out of the blue I’ve got extensions that won’t register.

6204 running 1.0.20.17 and a variety of phones on my system, some GS, some Pylycom, some Mitel. Nothing is registering except the GDS3710 and the GXV3275.

Very odd.


#7

Just cant seem to run this one down. my extensions are registering fine, ,just cant call each other without a 603 error. Not quite sure why a 603 would be showing anyway


#8

Delete one extension, re-create and see what happens. Or create a new one so as to leave the existing one alone and try


#9

evening

just finished re-creating m extension to no avail


#10

meant to add. Its interesting I can dial the ivr extension 7000 and voice mail ok just no phone extensions


#11

I can only suggest submitting a ticket.


#12

yep thanks thats where I was heading


#13

I am guessing the system is in need of a replacement. I suppose you could factory reset and restore a backup as nothing to lose and see.


#14

well I was thinking i might step up to the 6201 have you tried it yet


#15

6301? no, have not.


#16

Good day .

Im trying to setup a bandwidth trunk,everything works except the outbound call, do you have the number formatting to put in the outbound rules.

Thanks


#17

Please start a new thread as the issue is not apparently related to the one you posted under. Also, include a screenshot of the format that you are currently trying to use.


#18