in our virtual PBX, to transfer a call, we need to dial:
#1234# (where ‘1234’ is the destination extension number).
Trouble is: when using the remote PIN to open door, the PBX will go into transfer mode after dialing ‘#’ (this behavior cannot be changed on the PBX side, unfortunately).
Sometimes the door opens, sometimes it does not…and sometimes the GDS becomes unresponsive, unable to hangup or even reboot (through the web interface), so now we have guests waiting in front of a blocked door: not great.
Is there any solution/workaround for this problem ?