Install failed,Cannot get current version! from v 1.0.0.3


#1

Every time I try to update the firmware, I get this error:

Install failed,Cannot get current version!

Any suggestions?


#2

try to make a format factory first


#3

First thing I tried.


#4

What link u use ?


#5

Every firmware link above 1.0.0.3 has been tried. Both via url and local upload.


#6

GS need reply, no idea how to fix it.

I usually go with local HTTP (HFS) as i can see progress there)


#7

Hi @superiorit,

Sorry for late reply. Could you please try upgrading by connecting a USB disk to the device with a firmware file stored in it? The device should detect the new firmware and proceed on upgrading automatically, and then try if you could upgrade via URL or local upload from there.

Please make sure the firmware file name is “gvc3212fw.bin” and not to disconnect the USB during upgrading process. Please kindly let us know if it works and how we can improve it for you.

Thank you,
GSsupport


#8

Nothing happens. Screen stays green. Same error when I try uploading. If I try the URL, it says I have the latest firmware. Is there a way to FORCE a FW update?


#9

Hi @superiorit,

Here are some other possible solutions. Please kindly have another try:

-Try Complete Upgrade via web UI:
On web UI: Maintenance - Upgrade - Firmware - Upgrade via Manually Upload - enable Complete Upgrade, and then click “Upload” to upload your firmware.

If this still does not work, please provide the logcat information for troubleshooting. Method: when upgrade error message prompts, browse to web UI: Maintenance - System Diagnosis - Logcat. Copy and paste the log to a text file and send to us.

Thank you very much.
GSsupport


#10

It wont let me post that long of a log so…

https://pastebin.com/rKAHPJjH


#11

I also cleared the log and tried again:

-------- beginning of /dev/log/main
D/WebServer( 970): lighttpd conneting to DBUS…
D/WebServer( 970): new dbus fd: 7
--------- beginning of /dev/log/system
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
W/DbusReceiver( 718): please define signal name and it’s id in DbusSignal class,it’s more efficient!
D/DbusReceiver( 718): receive method_call,sigId=-1,sigName=getCurrentNetworkInfo,sigNum=0,callback=com.gs.dbus.IDbusReturnMethod$Stub$Proxy@41851968
I/GMISystem( 844): doCallBack: getCurrentNetworkInfo
D/GMISystem( 844): sigName: getCurrentNetworkInfo
D/GsNetworkService( 643): current network type:9
D/GsMacUtils( 643): result = C0:74:AD:24:F9:E4
D/GsMacUtils( 643): formatMac = C0:74:AD
D/GsNetworkService( 643): currentNetworkInfo iface:eth0
D/GsNetworkService( 643): currentNetworkInfo linkaddr:192.168.1.80/24
D/GsNetworkService( 643): get IPv4 addr:192.168.1.80
D/GsNetworkService( 643): get displayroute = 0.0.0.0/0 -> 192.168.1.1 eth0
D/GsNetworkService( 643): ipconfig =IP assignment: DHCP
D/GsNetworkService( 643): Static configuration: IP address 192.168.0.160/16 Gateway 0.0.0.0 DNS servers: [ 0.0.0.0 0.0.0.0 ] Domains
D/GsNetworkService( 643): Proxy settings: UNASSIGNED
D/GMISystem( 844): {“res”:“success”, “mac”:“C0:74:AD:24:F9:E4”, “ipv4Type”:“0”, “ipv4Addr”:“192.168.1.80”, “mask”:“255.255.255.0”, “gateway”:“192.168.1.1”, “dns1”:“192.168.1.254”, “dns2”:“192.168.1.250”, “ipv6Type”:“0”, “ipv6Addr”:“0:0:0:0:0:0:0:0”, “ipv6Dns1”:“0:0:0:0:0:0:0:0”, “ipv6Dns2”:“0:0:0:0:0:0:0:0”, “vpn_ip”:“0.0.0.0”, “ethstatus”:“0”, “wifistatus”:“0”}
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
I/web_ui_update( 970): provision start…
D/WebServer( 970): result of prov_upgrade_init: 0
D/WebServer( 970): result of inform_gparse_update: 0
I/prov_install( 192): start on Mon Jul 20 17:57:56 2020
I/prov_install( 192): upmode=full
I/prov_install( 192): :parseboot=no
I/prov_install( 192): seekable: 0
D/WebServer( 970): lighttpd conneting to DBUS…
F/GSPHONE ( 864): Netmonitor network_type=0
F/GSPHONE ( 864): SIPStack::receiveMessage: receive 2 bytes
D/WebServer( 970): new dbus fd: 7
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
E/hwcomposer( 167): RK_FBIOSET_CONFIG_DONE fail,fd=25
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!
D/PhoneManagerService( 718): Unknown id:: null
F/GSPHONE ( 864): Netmonitor network_type=0
D/PhoneManagerService( 718): Unknown id: null, rebuild the phone list and reset to the default Phone.
E/PhoneManagerService( 718): No usable system phone!


#12

Thank you @superiorit. We have received the full logcat and started troubleshooting. Will get back to you very soon.

Best,
GSsupport


#13

Hi @superiorit,

Please kindly check your message for detailed steps to recover this.

Thank you very much,
GSsupport