Trying to figure out what to tell the phone company to check on their end…
We’ve had issues recently with the local phone provider changing their programming which has caused issues on our end.
Phone system was working fine until about 3-4 days ago.
The phone tech out today said that in their (the phone companies) programming they had a “double hunt group”. Incoming calls on line 1 would appear to be busy, so it would hunt to line 2. Line 2 was set to hunt to line 1.
So they “got that fixed” today…
So now I can call out on any line, but any incoming call on the grandstream on the status screen will fluctuate from orange/green (active/idle). The GS never picks up the call.
Trying to figure out what to have the phone company check on their end.
[Edit since ticket was closed]: This is different from the other issue. Previous was complete failure if CallerID was enabled. This is a call is detected and then not detected. CallerID enabled or not. I’m guessing it’s an issue on their end since the GS at least sees an incoming call.