I’m facing this problem with Inbound route using SIP trunk.
Scenario - Extension 1111 calls Extension 2222, when Extension 2222 does not answer it will call external number through “Follow Me” options. The external number will be our handphone number, which means it will go through Outbound route using SIP trunk.
So on our handphone will receive the call from SIP trunk provider number (61234567), the problem I facing now is that I won’t be able to make a call back unless I checked “Direct Call Back” on the VOIP trunk.
This is the problem for us as we won’t be able to call to this (61234567) which is directed back to Extension 1111 set under the inbound route rules until extension 1111 makes a call externally.
Is there any ways to configure so that I do not need to enable “Direct Call Back”?