Inbound call from analog trucks not receiving


#1

I am able to place outbound calls no problem. When I receive a call coming in, I can see the line light flashing but the PBX will not pick up. I have tried to send the call to IVR and direct to extensions.
When the switch was first set up it worked, but now after I had my lines changed to 2 lines with the same number, it does not.


#2

try to disable or change the settings of the incoming CID number


#3

I did not have “CallerID info” enabled. When I tried to enable it, it does the same thing.
When the switch was working I believe that the POTS line I was using did not have caller ID on it.
I do not have anything in the “CallerID Pattern” box and set “CallerID Info” is unchecked.


#4

then try to enable it and set it to auto or in the correct setting according to what the PSTN handler sends


#5

i’m not sure what to enter for the “CallerID Pattern”? When I select the “Set CallerID Info”, it default populates the name and number fields to the following.
${CALLERID(name)}
${CALLERID(num)}
I’m not sure if this is correct or what else it should be. I do not see an option for auto.


#7

view this screen


#8

That did it! thank you so much. That screen shot defiantly helped, I was looking under the inbound settings.


#9

Okay, I’m glad,
a like and the “solution” button would be appreciated" :slight_smile:


#10