I can't get queue records in CDR by API


#1

Hello Everybody.

I can’t get queue records in CDR by API but can get other records groups and extensions. Are there any special config in queue call records ?

Thank you.


#2

Can you please explain more fully.

CDR records are just that, a record of a call that comes in from a trunk that goes to an extension (such as a queue) and then to other extensions (park, ring group, extension), etc.


#3

We can’t get call queue recorded file name and files by API. It doesn’t incoming queue files name by API. We can got other information by API CDR.

I confused about Auto record check box settings. It 3 times one purpose 1st - Main SIP Trunk Auto record box. 2 st - Queue Auto Record check box. 3st - a extension auto record check box. My main goal is call queue record files appeared and incoming audio record icon in CDR - CDR page.


#4

We can get all files in CDR - CDR by API


#5

call queue recording files located in CRD-> Recortding files - We can’t get there files


#6

I do not see any recording in your initial screen shot -

What command are you using?


#7


We can get only CDR-CDR data by API but call queue records didn’t income in CDR. Call queue records recorded in Call Queue -> Queue Records (Other location) didn’t appear in CDR.


#8

I can get files and file name from CDR but CDR doesn’t including call queue records. Can you get call queue records by API ?


#9

What command are you using?
Try -
https://10.10.10.110:8443/recapi?filedir=queue&filename

The above will show you the names of the recordings and then, for example, you can use

https://10.10.10.110:8443/recapi?filedir=queue&filename=q6500-9565111114-20191201-115316-1575222795.113-1000.wav

The 10.10.10.110 is the private IP of my UCM so you will need to change in the command lines to your UCM and the wav file I have in my latter command is a wav file found from the 1st command.