HTTP Auto Accept Call & Prevent Wave to open on Call establish

#1

We are implementing integration to UCM via HTTP REST API.

  1. When Outbound call is fired (via HTTP API), we would like to somehow avoid accepting call in Wave after already making a call.
  2. We would like to allow user to Accept/Reject call in external application (without need to do this via Wave)
  3. We would like to prevent Wave App auto pop up when call is established (annoying for users)

Is any of this somehow possible to configure/achieve?

We saw there is an option to auto-answer calls in Wave (1.0.19) [Application Settings -> General Settings]. This is actually a great thing for Oubound calls (made through API), but
the problem is that we do not want to auto answer Inbound calls.
Is there an option to auto answer only outbound calls or calls invoked by API?
This would be a helpful feature when making calls via HTTP API. Because currently user must Answer call after already making call… (this is pretty bad user experience).

#2
#3

I’m sorry, but it is not clear as to the situation (language - translations).

The issue is that you are mixing inbound and outbound terms. From a WAVE or extension perspective, they can only answer inbound calls.

Take your mobile as an example. You can only answer a call that comes into the mobile. You cannot answer an outbound call as you are already on and using the mobile to make the call.

#4

Dear user,

Thank you for your feedback! May I ask a few questions about this request?

  1. The “inbound” and “outbound” you meant in this case is initiating calls and receiving calls through the Wave client?
  2. The “auto answer” option in the Wave client is used to configure whether if the user wants to answer the incoming call automatically on this Wave client.
  3. “We would like to prevent Wave App auto pop up when call is established (annoying for users)” - May I ask if you mean the pop up call UI afte clicking the call button on the Wave app?
  4. If you can send some screenshots and short video to us to clarify your requirements, it gonna be great for us to understand your requirements and we can evaluate the request internally.

Thanks for your testing!

Thank you!

#5

Thanks for your answers :slightly_smiling_face:

  1. The “inbound” and “outbound” you meant in this case is initiating calls and receiving calls through the Wave client?

Yes for “outbound” call I meant initiating the call by User through REST API. If you initiate call through REST API, you need to “answer” call again through Wave. We would like to eliminate this step if possible? Auto answer only for initiated calls would be a great solution for this.

  1. “We would like to prevent Wave App auto pop up when call is established (annoying for users)” - May I ask if you mean the pop up call UI afte clicking the call button on the Wave app?

Yes, the Wave pops up after “answering” the call (when you click green phone button for Audio). We would like Wave to remain minimized.

See images here:
https://drive.google.com/drive/folders/1bY9C_1nmvhLthH3Cdp-Yx469gs0h8K7e?usp=sharing

#6

Dear user,

Thank you for your feedback and clarifications! There are 2 requests in this case:

  1. Initiate the call through the HTTP API, add the ability to auto answer the call if the Wave app is the caller.
  2. Wave will not pop up the call UI after clicking the answer button.

Both requests should be OEM feature requests and you can contact our regional support team to submit the requests. I will also share your requests with our dev team for evaluation. Thanks for your testing!

Thank you!

#7

So there is no way to Answer Call throught API or AMI Interface ? Even by bridging channels or some other “hack”?

#8

Hello
I see you are using GS wave mobile 1.0.19.9
I use it for a very long time (this version)
I have a question: is it possible to send a message on fixed telephones (grp 2615)? as in the previous version

Thank you

#9

Dear user,

Thank you for all your feedback! The Wave app does not support messaging with the IP phone such as GRP261x. For the auto answering call via API question, the client does not support that feature for now. Thanks for your testing!

Thank you!

#10

jkrajnc,

To limit a user getting another call while on a call, try changing the “The Maximum Number of Call Lines” to 1. It is found under Extensions, Features tab, and down on the bottom right of the page. The default seems to be 0, and that is no limit. On the bottom left of the same page, uncheck the “call waiting” box. With The Maximum Number of Call Lines set to 1 and call waiting turned off, they should not get a notice of an addition incoming call. I am assuming a caller would get a busy.

There are also settings in “Ring Groups” where you can decide what to do with a call when everyone in the ring group is on a call. A ring group can have a single member. There is the option to turn on “Enable Destination”, and then define the destination, busy signal, send to other extension, ring group, IVR and etc.

There may be other options under the Call Queue section that would be a better match if you have several extensions that need this feature.

#11

Thanks for your feedback, Dave!

Thank you!