HT801 has only Phone LED on


#1

Hi to everyone,

I have encountered two cases of anomalous operation with the HT801 model: the adapter works correctly, the user makes and receives calls but the HT801 has only the Phone LED on while the Power LED and the Internet LED are off. I tried to restart or turn the HT801 off and on again, but without success.
What could be the problem?
The models have these characteristics:

Product Model: HT801
Hardware Version: V1.0B Part Number - 9610003610B
Software Version: Program - 1.0.8.7 Bootloader - 1.0.8.1 Core - 1.0.8.1 Base - 1.0.8.6 CPE - 1.0.1.77

Product Model: HT801
Hardware Version: V1.0B Part Number - 9610003610B
Software Version: Program - 1.0.8.7 Bootloader - 1.0.8.1 Core - 1.0.8.1 Base - 1.0.8.6 CPE - 1.0.1.77

Thanks for any suggestions
Max


#2

stai utilizzando un fw vecchio, provato ad aggiornare il fw?
Dopo aggiornato il fw prova con un reset factory, se non risolvi apri un ticket.

Damiano


#3

Non ho ancora provato ad aggiornare il firmware, i dispositivi sono presso i clienti.
Farò senz’altro questa prova, grazie per il suggerimento.