my ht801 disconnects from my network completely and does not come back to the network unless i power cycle the ata. the online time varies. it can be a day or a few days. at first i thought it was my network components and settings, but after moving the ata around and playing with the settings on my network components, the disconnection happens where ever i move it to. to keep it short and simple, i’ve narrowed it down to the ht801. router, switches, network cables etc have all been tested. i believe i don’t have any firewall rules that is preventing the ata from functionally properly. but i may have missed something?
the ata works when it’s online. when it disconnects, the power is still on but i can’t access it anymore because it completely drops off the network. at this point, that means the phone connected to it no longer works ie no dial tone. i have nat traversal set as keep alive. i have tried fixed ip addresses to no avail.
all hardware involved are running latest firmwares.
network setup is unifi usg -> unifi switch -> unifi in wall ap -> ht801
i have logs for the ht801. but it’s around 2 gigs. and i would like it if only a grandstream rep sees it.