How to Ring a Cellphone from UCM Queue


#1

Hello there ,

is there a way to forward Queue Call to a Cellphone ?
I mean, if an inbound Call to an Queue the Cellphone in home office is also ringing.

greetings from berlin


#2

No. The issue is that the Q looks for and sends calls to available agents. It has no way to monitor and know that your cell is on a call (unavailable) and as a result would (if it could include in a Q) consider it as always available.

You can include a cell phone in a ring group using the LDAP function.


#3

that was the hint I was looking for

many thanks