I need a way to allow the users to switch “modes” of calls in multiple offices on the same PBX. I know the Grandstream only has one mode which won’t work so I need to find a better way to allow people to switch between calls coming into their IVR and going to an external answering service number.
Has anyone come up with a way to program the UCM to allow multiple locations to switch between regular incoming calls to the IVR and sending the calls to an external number without using the MODE option? For example, using call forwarding with a combination of other programming?
Thank you in advance.