How to answer and play a message while waiting the caller to dial an extension to be redirected. (and ring the correct extension)


#1

Hello, i’ve been searching and can’t find the proper way to solve this issue, didn’t find a thing about it on the manual. Maybe it is but seems not to be referenced on the manual’s index and didn’t find on several sections already read.

I need to mimic the current installed analogic pbx behavior where it answers and plays a message while waits the caller to dial an extension, and then redirects the call to the dialed extension number.

I tried this by an incoming rule that sends the caller directly to #1000 voicemail, but when the caller dials an extension number, then #1000 starts to ring instead of the dialed one, also tried * prior number and it gives a message “wait while I try the extension number one, zero, zero, zero” and extension 1000 starts ringing.

¿What am I missing?

Thanks in advance.


#2

in the ringtone group set the music during the call while calling the users (obviously the music you have to replace it with what you want)


#3

Hello Damiano and thanks for your answer.
The issue is not that there’s no time to dial an extension, is that no matter the number I dial, the only one that rings is #1000.
I already set a message salying “dial 1000 for sales, dial 1001 for spare parts, dial 1002 for management, etc…” but as soon I Dial any extension, #1000 rings but is the only one… and if I dial * prior the number, it tells “wait while I try the xtension 1000” (even when I dialed 1002, 1003, etc…) and is 1000 the one that rings


#4

try to post me the settings screen in question, write me what works and what you can’t do and I try to give you a hand, otherwise it is really difficult for me to understand


#5

Have you thought of using an IVR for this? Long message (music or whatever) with no options. Check extensions and I think it should work.


#6

When there’s a greeting message asking to dial the desired extension (as any other answering machine/PBX), anything you dial makes extension 1000 to ring, not the dialed one. (1001, 1002, 1003, etc…)
¿How can I be clearer?


#7

What David writes is correct, send the inbound call to an IVR playing a greeting audio then allowing the user to dial extensions during the answered call. You can even send the caller to the receptionist if they do not press a digit or digits.


#8

This I think may be the anwer I was looking for. This seems to allow me to press a digit or digits, let’s test it’s functionality.


#9

Ok, thank you i think i understood.


#10

Ok, it is working great, and I also found that extension 1000 rings when i press * because it is set that way, now I can tell not to do it or just go somewhere else.

Thanks a lot.


#11

as I wrote above, post the screen of the affected settings


#12