For basic hotel functionality you can use HSC Entry (wakeup call is among supported features).
When you combine UCM with HSC Entry or HSC Connect you can cover all requirements of Hospitylity market.
UCM communication platforms can perfectly combined with Hospitality (Hotel) solutions to cover the communication needs of small, medium sized Hotels.
The combination of UCM communication platforms and Hospitality middleware solutions enhances the centralised or on-property features for the hotelier by:
- Lock / unlock room phone triggered by Check in/out
- Modify name within telephone book triggered by Check in/out
- Transfer of Call Data for Call Accounting and Billing
- Wake Up services
- Voicemail & Auto attendant services
- Room Status, Minibar and Laundry posting via the phone
- Support of analog, system or IP (SIP) phones with MWI and DND
- Interface for connection of the Hotel Front Office system (PBX-PMS interface)
- Use of UCM communication platform also stand-alone (without PMS, eg. HSC Entry)
Details about supported features of an HSC Hospitality middleware are attached to this post.
Common Features of Hospitality Middleware
MW - Middleware between the PMS and the PBX: Connectivity between the PMS and the PBX allowing for above mentioned functions. The Property Management System (PMS) also called Front Office System is the leading system in a hotel providing to any other system the relevant guest data. The middleware comprises among other things the interface to connect the hospitality system (PMS) to voice platforms (UCM). Today this is an IP connection between the PBX, the middleware and the PMS. In case of UCM / HSC three different interfaces are used:
- Realtime CDR interface for call accounting
- SIP interface for voice enabled features (wakeup, voicemail, room status, minibar posting)
- UCM HSC PMS interface for other features
Protocols which are used most often in the Hospitality industry are:
In total HSC supports more than 200 different PMS systems, HSC is also Oracle Hospitality certified middleware for Micros (Oracle) FIAS protocol. Most of the reputed PMS vendors use FIAS protocol thus any system using this protocol can be integrated with HSC.
Call Accounting Call data records (CDR) are transferred from UCM to the HSC middleware and can be charged to the guest, during the stay or when checking out. The calculation of the call charge is normally done internally within the HSC (billing module) and then send to the PMS. All CDR transferred to the HSC will be calculated and charged to the guest room bill. Furthermore admin extensions can be reported on incoming and outgoing calls. At check-out the balance is zeroed. It is also possible to transmit the raw CDR directly to the PMS.
VMS – VoiceMail
A hospitality Voicemail System (VMS) provides a group of functions improving the guest messaging with guest specific messaging, guest wake-up and auto attendant. The Voicmail system covers basic guest voicemail functionality in a guest focused simple way. Other options are auto attendant, directing the guest calls to the relevant hotel departments, group broadcasting to inform guests on special events, as well as voice prompted wake-up, room status, minibar and laundry posting. At check-out all remaining messages are archived or deleted.
I work in the PSE Group, which develops HSC suite of products. If you need any additional information about Hospitality solutions you can contact me at zeljko.palfy (at) pse.si
Further info about our Hospitality solutions is available on:
We are also offering free of charge HSC Entry system (licensed up to 10 bookable rooms) for testing and demo purposes.
PSE-HSC-Grandstream-UCM-Interface-Notes.zip (707.9 KB)
HSC_Connect_Hospitality_middleware.zip (1.4 MB)
HSC_V26_Entry_product_presentation.zip (1.4 MB)