HOT and crazy GDS3710


#1

Bonjour à tous,

J’ai vraiment besoin d’aide.

J’ai équipé tout mon domicile en grandstream car je vais me faire opérer et je vais devoir rester dans un lit relativement longtemps.
J’ai installé un portier GDS3710 auxquelles je l’ai connecté à un GXV3275. Le tout relié en POE
Les problèmes sont les suivants :
Le GDS est à 37 degrés c° quand il fait frais, mais aujourdh’ui les température extérieures sont à 40°c et le GDS sonne tout seul et bip sans arrêt.
Il peu aussi téléphonner tout seul à mon GXV3275 plus de 168fois sur la journée!! de quoi devenir fou.
De plus, Je ne sais pas ouvrir la porte à distance via le GXV3275 auriez vous la solution?
Pourriez vous m’aider s’il vous plait

Merci
Gérald

Good morning all,

I really need help.

I have equipped my entire home with grandstream because I am going to have an operation and I will have to stay in bed for a relatively long time.
I installed a GDS3710 doorman to which I connected it to a GXV3275. All connected in POE
The problems are as follows:
The GDS is at 37 ° C when it’s cool, but today the outside temperature is 40 ° C and the GDS rings by itself and beeps all the time.
He can also phone my GXV3275 alone more than 168 times a day !! enough to go crazy.
Also, I don’t know how to open the door remotely via the GXV3275 would you have the solution?
Could you help me please

Thank you
Gerald


#2

Have you checked in the log what temperature your GDS reached ? My device is in the sun in the afternoon and it already reached up to 89° C (sensor temperature), 75° C (mainboard) and until now it never dysfonctionned…


#3

Bonjour
Oui j’ai tout analysé
Je l’ai mis en silencieux pour toutes ses fonctionnalités. Je n’ai plus de sonnette. Je ne l’utilise plus que pour ouvrir la porte avec la puce ce qui est dommage.
Si quelqu’un pouvait m’aider ce serait top.

Merci

Hello
Yes I analyzed everything
I silenced it for all of its functionality. I no longer have a doorbell. I only use it now to open the door with the chip which is a shame.
If anyone could help me that would be great.

Thank you


#4

You sure it is GDS that ring ? It can be ghost calls.


#5

@gerald1: Are you using static IP w/o SIP Proxy or has SIP proxy in your solution?

That could be ghost call and configuration issue of GXV3275.

  1. Make sure your GXV3275 is using the latest firmware 1.0.3.227. (Of course upgrade GDS3710 to latest firmware either)
  2. In GXV3275, the “Advanced Settings -> GDS Settings”, Configure GDS number or IP address and remote open door password there to enable “One Button Open Door” at GXV3275.
  3. In GXV3275, the “Account -> Call Settings”, “Remote Video Request” set to “Accept”, “Auto Preview” set to “Yes with Ringing” or “Yes”. The key is to check and enable “Anonymous Call Rejection” set to “Yes” to reject ghost calls.
  4. If SIP Proxy involved, then at GXV3275 in the “Account -> SIP settings”, then enable “Only Accept SIP Requst from Known Servers” to “Yes” to get rid of ghost calls.

Hope this helps. Thank you for using GDS3710 and GXV3275 open door solution.