I have a UCM6116 that was setup within our office. When the call comes in the first set of extensions ring approximately 5 times before being transferred to the 2nd group of extensions. When office hours are closed the office closed voicemail picks up immediately on the first set of extensions. However, when the holiday mode is in use the first set of extensions will ring then transferred to the 2nd group of extensions and ring twice before the holiday message picks up. How can get the holiday office to pick up immediately on the first set of extensions? What features and settings do I need to look at to accomplish this?
Separate ring groups for each time frame that are set correctly in the inbound route.