Hi there, I wonder if anyone can help me?
I have a UCM6202 with the latest firmware v184.108.40.206 and it all works great except for the hold music. I have tried to replace the stock music with an uploaded wav, and this custom wav works fine for internal extension to extension calls. but it doesnt work for inbound calls to my ring groups.
I have six inbound sip trunks that have a PSTN number provided by the service provider. these are routed to ring groups and each then rings 9 extensions simultaneously. There is a music-on-hold feature in the ring group, but this seems to replace the ringing tone with the music.
does anyone know if it’s possible to sort this? I’ve found the instruction manual quite lacking as lots of thinks have changed with the latest firmware and the manual hasnt been updated.
Thanks for your help.
All the best,