Help with Plantronics headset and EHS setup.

end-of-life

#21

Yep, I found the same thing. Our local plantronics rep didn’t know it was needed, and when I explained to him that remote answer doesn’t work without it, he found that he suddenly was able to fix several of his other clients that were having issues.


#22

Hi there,

I use a GXV 3275 and also cannot accept calls with it. Is it really necessary to put this part 85638-01 onto it? I cannot believe this?


#23

[quote=“okf, post:22, topic:12356”]Hi there,

I use a GXV 3275 and also cannot accept calls with it. Is it really necessary to put this part 85638-01 onto it? I cannot believe this?[/quote]

I don’t use that cable, but the ADP-80 is necessary.


#24

RESOLVED

Go to Account -> Call Settings and set the account ringtone to “System Ringtone”.

Go to Settings -> Preferences -> Audio Control and set the followingoptions:
Headset Key Mode = Toggle Headset/Speaker
Headset Type = Plantronics EHS headset.
EHS Headset Ring Tone = Plantronics EHS ringtone.

Save and apply then enable headset mode on the phone.


#25