GXW4501 not playing operator messages

#1

Hi, when I dial a long distance number, the call just rings infinitely, I don’t get any playback from the operator that you need to dial 1.

Also, when I actually dial 1 before, the call doesn’t connect. My outbound pattern is _1XXXXXXXXXX

Can anyone help me out?

#2

voip server?
tried with _x.?
network scenario
firewall?
disabled SIP ALG?

#3

voip server is 3cx which is locally installed and the option PBX Delivers Audio has been enabled on all extensions (this has fixed a similar issue with another brand of gateways in the past but not here)
sip alg is disabled
yes, i changed the outbound to _x. and it’s the same
network is simple, gateway behind firewall, nothing restricted egress

#4

You need check T1 logs to see what is happening.
Unless you do not make routing in GXW ?

#5

yeah outbound calls route through the gxw4501

#6

So check :

  1. If 3CX sent invite to GXW (and is accepted)
  2. If GXW open t1 port (and call is established)
#7

if i dial a local number, the call is connected. As soon as i dial a number that should be long distance, it just rings for eternity. If i add a 1 before, same thing

#8

Is call visible in GXW ?
If yes ask T1 provider