GXW4232 Firmware will not upgrade

#1

I have two GXW 4232’s that will randomly drop registration and won’t register again until they are rebooted. It has been a once every few months issue until this last week when they go offline every few hours. They are running 1.0.23.2 which is super old, so I want to try to upgrade the firmware but they just won’t take an update. I’ve tried on local and remote http/https and on multiple tftp servers. When I set the device to tftp I don’t see any connection on the tftp servers at all, so I am doubtful they are even attempting to make a connection. Anyone have any ideas? I’ve tried openning a support request but email support never works out for me due to the volume of emails I receive on a daily basis.

#2

TRY
firmware.grandstream.com

??

#3

1.0.23.2 is the latest fw version for GXW V1 !!!
What version are you trying to upgrade/downgrade to?
Are the ports shown as registered when the issue appears but you cant make or receive calls?

#4

Yeah that was the first thing I tried and didn’t do anything.

#5

I’m trying to upgrade to 1.0.3.4, and on the gateway the extensions show as registered but can’t make any calls in or out, and on the system they show as unregistered.

#6

1.0.3.4 is for GXW V2 not V1
1.0.23.2 is the latest fw for GXW V1

Try to reduce the register expiration to 5 minutes

Is the gxw registred with remote or local SIP server?

#8

They are registered to a local sip server

#9

First thing to try is reduce the register expiration to 5 or 3 minutes
And set the unregister on reboot to Yes

#10

find solution here: https://forums.grandstream.com/t/gxw4224-no-service-running/49861/3