GXW4216 V2.3B Unable to upgrade to latest Firmware


#1

Hi there,

I have just acquired a Grandstream GXW4216 gateway device. Software Version: Program-- 1.0.0.51

However, after attempting several upgrade options (HTTP, TFTP) it won’t upgrade. Mine is obviously a vintage Firmware, many incarnations behind the latest.

Could you advise on the process to move from current to latest please.

Thank you!


#2

Open ticket, you need transition firmware for upgrade. Firmware is very old (release gateway tine).
GS will provide this FW directly


#3

Yes, I am aware I need transition firmware. Can you tell me how or where to acquire it?

All I have is latest version from website.

Thanks!


#4

The site carries a couple of older versions of firmware for most products, but it for a limited number of versions. You will need to contact support and have your current version so they can figure out what upgrade paths are needed.


#5

Ticket to GS via link i posted.