GXW4104 with 3CX Phone System


#1

Good Morning,

I have always worked with a gateway manufactured here in Brazil (Aligera), but it is not homologated by 3CX. Even though I never had problems with their gateway, I thought I’d test yours and confess that I was a little regretful.
I followed the automatic provisioning instructions contained in the manual below and could not make the gateway work:

As you can see in the 3CX trunk management panel, the gateway is not connecting

Also, no SIP registration information appears on the gateway panel:

I need help urgently, please.!


#2

IS your 3CX server local or hosted?


#3

First, thank’s

The 3cx is local server.


#4

In that case there shouldn’t be an issue. I’ve provisioned many of these over the years with 3CX without a hitch.
First I can see the SIP ID is 0 where it should be the extension number
What can you see in the 3CX activity log


#5

The log have only this:


#6

See configurations:

Gateway
http://
Internal IP: 192.168.254.86

3CX: (usr: admin / pwd: admin)
https://
Internal IP: 192.168.254.157

I have edited the post to remove the IP info as this provides a direct connection into both the gateway and 3CX system and allows anyone seeing the post to possibly hijack and make changes to either that present a security risk and possibly prevent your being able to gain back control of either without doing a factory reset or having to reinstall 3CX. If you wish to grant access, please do so by sending a private message to the person you wish to grant. This is a public forum, so any info posted is available to see by all, not just forum members.


#7

OK, thanks, I send to @rtl e-mail.