GXV3380 (1.0.1.8) - Audio delay


#1

The sound lags behind the video or taps. When I watch Youtube or another video and when I touch the onscreen buttons and buttons at the bottom, the sound lags each time. I can press 3-4 times in a row, and only then I hear the sound of pressing. Is that okay? At the same time, the speakerphone works well during calls.


#2

Jitter problems?
What kind of connectivity do you have?
Checked for latency?
tried to update the fw of the GXV3380?


#3

It sounds like you are possibly reporting two issues:

  1. When watching a streaming video on You Tube, there is a delay in the audio portion relative to what the video is showing.
  2. That the audio feedback when pressing a screen display button is suppressed for the first several “presses” and then it shows.

As the firmware you are running does not appear to be up to date, I suggest you update and then see if the issues persist and then report if such is the case. I looked for some release notes, for the 1.14 release showing, but oddly enough none were listed, but perhaps one or both issues have been addressed.


#4

Indeed, in firmware 1.0.1.14 there is no sound delay.


#5

Firmware 1.0.1.14. Again there was a sound delay.

  • Pressing on-screen keys
  • Watching video

#6

I’m confused, first you write “solved” delay then you write “persists” delay?


#7

The same issue on my GXP3380 fw 1.0.1.14 (also before fw).


#8

After installing the new firmware 1.0.1.14 the problem disappeared. Then I began to notice that the sound delay began to appear again. The sound delay began to increase and now it is again as before. Now I can press 4 times on the on-screen keyboard in a row, and only after that I will hear a click from the first press. When watching video, the lack of synchronization between video and audio is very noticeable.


#9

tried to use as the only PCMU/A codec?


#10

Damiano - I think they are referring to the video/audio as seen from various websites and not a call scenario. As a result, the codec is not a factor.


#11

I had a similar problem, I went crazy 2 hours, then I remember that I changed the codec and everything went well.
Since he has a problem, and nobody seems to give him the solution, I do not think that changing a codec will create problems, it is still a test :slight_smile:

sometimes the solution is there at hand, and we avoid it a priori.