I would like to know if the below is possible and a nudge in the right direction as far as settings to look at/test with.
The goal is to use a UCM6202 SIP server and a GXV3370 handset to manage calls between SIP enabled door entry panels and SIP enabled apartment video monitor handsets. The GXV3370 will need to perform as a concierge phone with the ability to receive calls and transfer calls between door panels and apartments (attended transfers). However, there will also be 2 modes required; attended and Unattended. Attended, where all calls to apartments are directed to the GXV3370 to be managed by an operator. Unattended, where calls from the door panel go straight through to the apartment with no operator intervention. Further explanation of these modes below.
Grandstream Phone GXV3370
SIP server UCM6202
SIP compatible Video IP door panel
SIP compatible Video monitors for apartments
Required Features: -
- Attended- feature where all calls from the door panels are directed to the GXV3370 phone for the operator to manage. Essentially transfers between endpoints
- Unattended– feature where all calls from the door panel bypass the GXV3370 and are directed straight to the apartment video monitor.
- Time period set to apply attended and unattended modes
- A way to manually switch between attended and unattended mode using pre-programmed key on the GXV3370.
Further notes and comments: -
The way I see this working to meet the requirements of attended mode is, all calls from a particular extension or group of extensions (Door panels) be set to be divert to the GXV3370 during the managed period? Is it possible to switch this divert period off and on? Automatically (time band) or with a pre programmed key on the GXV3370?