GXP2170 VMPK Transfer Account


#1

I set up a VMPK on a GXP2170 to be used to transfer calls to a specific extension. The VMPK is set as “account 1”.

The phone has 4 different SIP accounts active.

If the user answers a call on account 1, the transfer VMPK works fine.

If the user answers a call on any of the other 3 accounts, the transfer VMPK does nothing.

Do I really need to set up 4 different VMPK’s to accomplish this?


#2

You have set the keys for Account 1 only which will only work on account 1, Why the need for additional accounts on the handset?


#3

Perhaps try to setup the VMPKs as “Eventlist BLFs” and enable “Enable transfer via non-Transfer MPK” if you didn´t have already.On GRP phones it works no matter which Line the call was accepted, so it should run on 2170 also.


#4

Bingo.

I changed the VMPK from “TRANSFER” to “SPEEDDIAL” and enabled “Enable transfer via non-Transfer MPK” and that works perfectly.

Thank you very much for the direction!


#5

You loose the BLF function if you set this to speeddial.
So it is not the same I suggested.
If you don´t know how to setup Eventlist BLFs you can have a look how Nathan Sharp shows it to you
step by step:


#6

I don’t care about BLF for this key - there is nothing to BLF - I just needed a key to send the current call somewhere else.


#7

Well then :grin:
The big goal is to see that the participant I want to transfer the call to, is on the phone on an active call.
That´s in principal the the main reason for using a PBX.
Don’t be so lazy and just do it right, as it should be :rofl:


#8

Well, I won’t take offense to your comments. :rofl:

You have made an incorrect assumption that this key transfers the call to another user extension.

I have 2 keys that I am using for this, and neither one transfers the call to another user extension.

One transfers the call to a queue extension (no need for a BLF on that).

The other transfers the call to an external number (not possible to have a BLF on that).

Again, I do appreciate you pointing me in the right direction.


#9

Well then I actually misunderstood your request. :grin:
If you only want to do that, then of course that’s correct and should fit for your needs :sunglasses: