GXP2170 button LEDs quit working


#1

Does anyone else here have problems with the BLF LEDs on their GXP phones quit working?

We have 17 GXP2170 phones at our corp. office. After only 2 years, about half of them have dead LEDs. Only the green LEDs appear to be affected, the red ones still work.

See the attached photo…
IMG_20200615_131742

This is my own deskphone, it is probably one of the worse ones. As you can see many of the LEDs are dead. It is NOT a software problem, it is most definitely hardware related. Flicking or tapping on the buttons or the area around them can sometimes make them work for a few seconds. Occasionally some of the dead LEDs will come back to life. The ones that come and go will often be dimly lit and/or flickering.

The phones are in a normal air conditioned office environment. Nothing extreme.


#2

I would open a ticket with Grandstream if you are a reseller or via your authorized reseller if you are an end user as this would seem to be a hardware issue.