First of all, I am not an IT-genius. I try to find the problem I am facing at the moment in diffrent forums. It took some time to find a post, which is relating to my problem Presence Watching on Asterisk / FreePBX?
I am facing nearly same problems. We are using gxp2170 on freePBX. We use BLF to show: 1. if some extension is busy especially to see if our second ringgroup is available for an active call; 2. to make an internal speed dial. For 1 or 2 years it worked, just with small problems like BLF greyed out (status = offline/unknown) on all devices. This issues normaly could be solved by rebooting them, or make an update of FreePBX if it was available.
Used firmware was
Because this status wasn´t satisfying and to fix some other issues I made an update on one device to prog. 188.8.131.52. After update phone and BLFs were working well for 1 week.
Till now we didn´t used freePBX IP in BLF-Server field, but it worked before.
Now BLFs are greyed out on all extensions since several days.
What I did till now:
- reboot of all devices, several times.
- reboot freePBX-server (VM) on our server
- reset VPK /BLF on two devices
- fill BLF-Server field on two devices
- make firmware update on second device
Maybe firmware update have to be done on all devices, but I hardly belief that out of two reasons: 1.It worked for 1 week. 2. I discovered that one device was on a diffrent firmware all the time.
Is it me who did one or many mistakes, or is it GXP2170, FreePBX or connection of both which don´t work well?
If some Information is missing, just let me know and I try to provide it. Thank you guys in advance.