I have one client who complained about a similar issue. 2160 .121/127 F/W
The complaint was that while in a call and another one comes in, she can’t hang-up the 1st call to answer the second. Well, this is odd, so I then informed that hanging up was not necessary and that simply answering the 2nd would place the 1st on-hold. That’s when she indicated she could not answer the first. Her co-worker indicated that he too had the issue, but that it had not re-occurred since he starting manually rebooting his phone every Monday AM as a matter of practice and not knowing what else to do. This is what I think she is now doing and no issues reported since.
Not suggesting that is a solution by any means as it should not need to be rebooted to restore functionality. I wanted to file a ticket on it, but I knew that GS would want info and testing to try and simulate the issue, but the client is in Missouri and I am in Texas and their IT folks are somewhat less than easy to work with.
The trace shown earlier shows no indication of answering which does not mean that the attempt was not made. As there are several methods of answering, I wonder if each has the same result -
- Using the answer key on the display
- Picking up the handset when ringing
- Using the speakerphone button while leaving the handset on-hook
- Checking the EHS and headset settings.
I have no one else complaining, but then perhaps they are happy about someone else getting the calls.
If you are in a position to submit a ticket, please, feel free.