Gwn7610 not logging in


#1

I have some grandstream 7600 series AP and I have noticed that I can reach my APs through Pings, however, I cannot log into them.

Any help suggestion is welcome.


#2

Factory unit.
Diode color after factory ?


#3

How are you trying to login? How is it configured? Is it managed locally or through cloud?


#4

The color is pinkish purple… after factory reset for one.


#5

Tried login in by using the GWN discovery app and using the ip shown across the AP (that is the manage button) but it keeps giving web error and i am able to ping the said IP address.


#6

Is the accesspoint removed from it’s original master?


#7

The access point is currently stand-alone, I performed a factory reset on it and want to reconfigure it but cannot seem to log in.


#8

Ok, what is the error message? Do you use the correct (default) credentials (which can be found on the bottom of the accesspoint)?


#9

I do not even get to the page of inputting the default credentials. The web page doesn’t load at all, which I find as weird because since I am able to reach the AP via pings, I should be able to reach the web page and log in to it.


#10

What URL do you use?
What does “doesn’t load at all” exactly mean?
Can you access it by SSH?


#11

!

Please reference the snapshot to understand what I am saying … getting the same result even if i use a LAN cable and connect directly to the AP.


#12

Can you try with https explicitely?
Have you tried another browser?
What IP address does your computer have (are you on the same network segment)?
SSH?


#13

Try use:
https://content.grandstream.com/hubfs/Grandstream_Feb_2021/Zip%20File/GWNDiscoveryTool.zip

It should show AP and how to access it.


#14

Yes, i have i used different browsers from edge to chrome and brave
Yes i have tried with https explicitly and its the same result

Yes we are on the same network as my System is on .49 while it is on .51 and i notice that it also occurs with a LAN connected to its LAN port.


#15

Same issue i m also facing… Can’t get to the login page…
Even I have 3 AP’s and I done reset to all…


#16

Check which network you are on, because it looks like from the picture that you are on 192.168.20.0/24 trying to browse to 192.168.2.0/24 network which wont work without an intelligent device to route the request from one network to the other.


#17

The 192.168.20.0/24 is where my firewall sits on.
I can still log into other APS on the network just cannot log into about 2 APS.


#18

The picture shows me that the WAP is on the 192.168.5.0 network not the 192.168.20.0 network and it is understandable that you cant see that wap.


#19

It would be great if you provide us with complete information. Assuming you want to solve this problem.
So please share a network diagram containing IP addresses, firewalls, and add ipconfig (or ifconfig) from the pc as well.

And last but not least (at least, I won’t ask for it anymore), what about SSH into the accesspoint? Does it work? Have you tried? Does it connect? Do you get a meaningfull error?


#20

While I appreciate the help, I do not beleive this is needed as I will share a screenshot of where I can access some of my APS(.3 network), my firewall(.20 network ), my ip phones(.2 network) all at once.

I have issues with just 2 particular APS.