GWN 7062 - Can't activate Dual WAN option

#1

Hello
I have just purchased this router, mainly for the dual WAN failover and balancing capabilities, but I can’t get it to work correctly
When I try to select the dual WAN option on the WAN Port Settings tab, the interface displays “Saved Successfully”, but it never shows the WAN2 port configuration options, and when I go back into that tab the option is deactivated. I can’t get it to save the setting!

I have upgraded the firmware to version 1.0.7.2, thinking it may solve the issue, but it persists.

#2

Is this issue only with this settings? or you can’t save other settings?
better to check with support
helpdesk.grandstream.com

#3

Thank you for pointing me to the helpdesk, I have submitted a ticket.
I tried changing other settings and seems to work OK, only that setting is getting reverted… so annoying!

#4

The problem is solved now! The router only needed to be factory resetted and reconfigured for the settings to get saved correctly

#5